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How Can MYLO Reduce the Cost and Complexity of Running Business Telephony?
2026-09-30 • 8 min
Can My CRM Make Calls Through MYLO?
2026-09-30 • 8 min
Does MYLO Make AI Voice Calls, or Can I Add an AI Calling Agent Later?
2026-09-30 • 7 min
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FreeSWITCH • 14 min
I Already Use Asterisk AMI or ARI — What Is the FreeSWITCH Equivalent?
Translate AMI and ARI mental models into FreeSWITCH Event Socket and ESL concepts, with a practical mapping for engineers building external telephony applications.
2026-09-11 • Asterisk AMI, Asterisk ARI, FreeSWITCH ESL
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FreeSWITCH • 12 min
How Do I Record Calls in FreeSWITCH Without Breaking the Call Flow?
Compare record and record_session, choose safe filenames and call IDs, plan storage, and expose recordings to applications without making recording logic fragile.
2026-09-10 • FreeSWITCH call recording, record_session, call recording
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FreeSWITCH • 15 min
How Do I Build Queues and Agent Distribution in FreeSWITCH?
Understand mod_callcenter queues, agents, tiers, strategies and states, then decide when distribution belongs in FreeSWITCH and when the application should control it.
2026-09-10 • FreeSWITCH call center, mod_callcenter, queues
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FreeSWITCH • 12 min
How Do I Pass Information Between Steps of a FreeSWITCH Call?
Use channel variables, custom variables, exported values and SIP headers to carry customer, routing and CRM context through a FreeSWITCH call flow.
2026-09-09 • FreeSWITCH variables, channel variables, SIP headers
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FreeSWITCH • 15 min
How Do I Build an IVR That Does More Than “Press 1 or Press 2”?
Design a production FreeSWITCH IVR with prompts, DTMF, timeouts, invalid choices, nested menus, API decisions, human escape paths and testable branches.
2026-09-09 • FreeSWITCH IVR, DTMF, IVR design
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FreeSWITCH • 14 min
My FreeSWITCH Server Is Behind NAT — Which SIP and RTP Addresses Should I Configure?
Understand sip-ip, ext-sip-ip, rtp-ip and ext-rtp-ip, then test LAN and Internet calling without guessing which address FreeSWITCH should advertise.
2026-09-08 • FreeSWITCH NAT, ext-sip-ip, ext-rtp-ip
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FreeSWITCH • 11 min
Why Does FreeSWITCH Use XML, and Do I Really Need to Learn XML to Configure It?
Learn only the XML structures that matter for FreeSWITCH—include, context, extension, condition and action—and separate XML syntax failures from telephony logic failures.
2026-09-08 • FreeSWITCH XML, XML dialplan, FreeSWITCH configuration
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FreeSWITCH • 15 min
The Call Connects but Nobody Can Hear Anything — How Do I Debug FreeSWITCH Audio?
Separate SIP signaling from RTP media and diagnose one-way or no-audio calls using SDP addresses, RTP ports, codecs, NAT evidence and packet captures.
2026-09-07 • FreeSWITCH no audio, RTP, SDP
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FreeSWITCH • 13 min
How Do I Know Whether a FreeSWITCH Problem Is SIP, Dialplan or RTP?
Use a diagnostic ladder to decide whether a broken call is a registration, INVITE, routing, bridge, RTP or timeout problem before changing configuration.
2026-09-07 • FreeSWITCH troubleshooting, SIP, dialplan
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