Knowledge Hub
Practical guides and playbooks for WhatsApp automation, IVR, CRM, AI hiring, and performance marketing.
Outbound Calling • 5 min
After a MYLO appliance restarts, an unfinished campaign should not silently begin dialling again. The system restores persisted campaign state, reconciles work that may have been active during interruption, and presents the campaign in a paused recovery condition.
2026-09-28 • MYLO, outbound campaigns, campaign calling
Read article →
Outbound Calling • 7 min
Every MYLO campaign needs a functional test because a valid configuration does not prove the customer’s real call path.
2026-09-28 • MYLO, outbound campaigns, campaign calling
Read article →
Outbound Calling • 6 min
An appointment-confirmation campaign can call an approved recipient, play a concise reminder, and collect a simple keypad response such as confirm, request rescheduling, or hear the information again.
2026-09-28 • MYLO, outbound campaigns, campaign calling
Read article →
Outbound Calling • 6 min
A short customer-to-IVR call can collect limited feedback after a genuine transaction or service event. A caller might rate the experience using three keypad questions and optionally request human follow-up.
2026-09-28 • MYLO, outbound campaigns, campaign calling
Read article →
Outbound Calling • 9 min
A consent-based outbound campaign in India begins with a defined purpose, an approved audience, current permission and preference evidence, the correct sender and telemarketer arrangements, authorised telecom resources, and an auditable operating process.
2026-09-28 • MYLO, outbound campaigns, campaign calling
Read article →
MYLO Operations • 3 min
Asterisk is the PBX engine that executes trunks, endpoints, dialplan, media and live calls. MYLO is the guided management and AI-assisted control layer around that engine, delivered with prepared local hardware and browser access.
2026-09-28 • MYLO, AI telephony agent, telephony operations
Read article →
MYLO Operations • 4 min
AI helps understand a business request, ask for missing facts, select relevant approved knowledge, prepare a structured proposal and explain evidence.
2026-09-28 • MYLO, AI telephony agent, telephony operations
Read article →
MYLO Operations • 3 min
MYLO uses deterministic services for permissions, validation, state transitions, capacity, retry, execution and recovery because consequential runtime behaviour must be predictable and testable.
2026-09-28 • MYLO, AI telephony agent, telephony operations
Read article →
MYLO Operations • 3 min
Asterisk remains authoritative for trunks, endpoints, dialplan, IVRs, routes and live call state. MYLO guides and safely manages that real system rather than maintaining a competing PBX copy.
2026-09-28 • MYLO, AI telephony agent, telephony operations
Read article →