Can My Employees Receive MYLO Calls on Extensions or Phones?

Yes. MYLO’s incoming setup is designed to distinguish between an internal extension, an external mobile destination and an IVR. That lets a business choose how a particular call should reach a person without pretending every employee has to sit beside the same type of desk phone.

Choose the employee destination that matches the workflow

What Is an Extension in Plain Language?

An extension is the internal identity used by the business phone system for a telephone user. A desk phone or softphone can register with the credentials for that profile. MYLO v0.35 includes managed telephone-user profiles and administrator-only access to the current local PJSIP credentials through the browser/API boundary.

What About an External Mobile?

Some MYLO flows use an employee mobile number as an external destination. That is different from an internal extension because the call must use carrier resources to reach the mobile network. The product’s destination catalogue reflects that difference, including different channel cost for mobile versus extension destinations in campaign flows.

Choose Based on How the Team Actually Works

An office-based support desk may prefer extensions or softphones. A field-sales workflow may need an employee mobile. The article should not declare one universally better. Instead, match the destination to availability, privacy, carrier cost and the customer experience you want.

Keep Credentials and Employee Numbers Controlled

Telephone-profile credentials are sensitive operational data and should not be pasted into public chat or documentation. MYLO’s credential route is administrator-only and intentionally does not send the password through chat, run events or the LLM.

Continue From Here

• What equipment do MYLO users need?
• Mobile phones vs extensions for outbound teams
• Users, extensions and channels explained
• Route incoming calls to the right team

Custom Requirements and Telecom Responsibility

MYLO configures and operates the customer's local telephony layer; it is not the telecom carrier. Numbers, trunk service, calling charges and provider-side permissions remain with the customer's telecom provider. Where a requirement sits outside the standard MYLO package, MyLineHub can discuss it as a Custom Requirement.

Customisation does not override telecom-provider conditions, customer-consent obligations or applicable Indian telecom requirements. The final calling design must use services and number-routing methods that the business is permitted to use.