Knowledge Hub
Practical guides and playbooks for WhatsApp automation, IVR, CRM, AI hiring, and performance marketing.
Outbound Calling • 8 min
Indian phone numbers should be cleaned before a campaign by selecting India as the country context, removing harmless presentation characters, interpreting recognised prefixes consistently, rejecting incomplete or structurally invalid values, and reviewing duplicates after normalisation.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 8 min
Recording is chosen before a MYLO campaign starts because it changes the purpose, privacy obligations, storage needs, access controls, failure behaviour, and acceptance test of every connected call.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 8 min
MYLO selects caller IDs for campaign calls from an eligible pool of business numbers that the provider has authorised for the relevant trunk and that the customer has assigned to the campaign context.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 8 min
Multiple agents increase a MYLO human campaign’s capacity by creating several independent opportunities for a live customer conversation.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 8 min
An IVR campaign has different capacity from a human campaign because it does not need to reserve one person for every active customer conversation.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 8 min
Per-agent pacing is the rule that gives each human campaign agent an independent wait period before that person becomes eligible for another lead.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 5 min
When a customer does not answer a MYLO campaign call, the attempt receives a no-answer result, the campaign records that outcome, and deterministic execution moves on according to the approved retry policy.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 6 min
MYLO should not retry a customer merely because the agent side of a two-leg call failed. If the customer answered, the customer has already experienced the campaign contact.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 5 min
Pause tells a MYLO campaign to stop starting new work while allowing already active calls to reach a controlled outcome. The campaign then preserves its position, attempt history, retry eligibility, and active-call results.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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