I Have Received My MYLO Box — What Do I Do First?

When the MYLO appliance arrives, the job is not to open Linux and begin typing telecom commands. The product journey is to connect the appliance correctly, open MYLO in a browser and work through its guided setup stages until a real test call confirms the completed path.

From unopened box to first verified call

First: Give the Appliance Its Two Network Connections

The MYLO appliance is designed around two network interfaces: one for the normal Internet/business-network side and one for the carrier or telephony side. The exact carrier handoff depends on the telecom service you have purchased. Do not swap cables or invent static addresses from an example; MYLO can inspect available interfaces and asks when the carrier connection is unclear.

See the two-cable MYLO guide for the physical picture.

Second: Open MYLO and Follow the Setup Journey

The v0.35 setup order is network, AI provider, carrier trunk, telephone users, incoming calls, outgoing calls, test call and ready. The browser guidance is data-driven and designed to keep the customer focused on the next missing decision.

If you are unsure how to reach the appliance from another computer, use How to find and open MYLO on your office network.

Third: Bring the Provider Information, Not Telecom Expertise

For the carrier step, MYLO expects the provider document or exact carrier details. It inspects the current appliance before proposing a change. That is very different from asking a buyer to understand every Asterisk configuration field. Your responsibility is to provide accurate provider evidence and business decisions; MYLO handles the supported configuration workflow.

Last: Make a Clearly Labelled Test Call

The setup is not considered complete merely because a file was written. The test stage is intended to place and confirm a trunk test call. In v0.35, an answered test call can mark the test stage complete when the local call-event path reports the successful result.

Real carrier behaviour still depends on the actual installed appliance and telecom service, so test after installation rather than treating a simulation or screenshot as proof.

Continue From Here

• Set up by chatting with MYLO
• Use an existing telecom provider
• Plan power backup
• Office readiness checklist

Custom Requirements and Telecom Responsibility

MYLO configures and operates the customer's local telephony layer; it is not the telecom carrier. Numbers, trunk service, calling charges and provider-side permissions remain with the customer's telecom provider. Where a requirement sits outside the standard MYLO package, MyLineHub can discuss it as a Custom Requirement.

Customisation does not override telecom-provider conditions, customer-consent obligations or applicable Indian telecom requirements. The final calling design must use services and number-routing methods that the business is permitted to use.