Knowledge Hub
Practical guides and playbooks for WhatsApp automation, IVR, CRM, AI hiring, and performance marketing.
Outbound Calling • 5 min
MYLO supports five authoritative outbound connection flows: customer phone to agent mobile, customer phone to agent extension, agent extension to customer phone, agent mobile to customer phone, and customer phone to an IVR.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
Customer-first calling dials the customer before establishing the human agent leg; agent-first calling prepares the agent before dialling the customer.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
In the customer-phone-to-agent-mobile flow, MYLO calls the customer first and, after the customer answers, calls an approved agent mobile number and connects both legs.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
In the customer-phone-to-agent-extension flow, MYLO calls the customer first, then calls an approved internal agent extension and bridges the two answered legs.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
In the agent-extension-to-customer-phone flow, MYLO calls an approved office extension first and originates the customer call only after the agent is ready.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
In the agent-mobile-to-customer-phone flow, MYLO calls an approved remote agent mobile first and calls the customer only after the agent is ready.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
In MYLO's customer-to-IVR flow, the system calls an approved customer number and, after answer, places that caller into a defined automated voice and keypad journey.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 4 min
A connection flow defines the order and destinations of call legs: who MYLO calls first, what it calls second, and whether the destination is a mobile, extension, customer, or IVR.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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Outbound Calling • 9 min
MYLO prepares a lead file before calling by turning an uploaded business list into a reviewed set of campaign records.
2026-09-28 • MYLO, outbound campaigns, campaign calling
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