Knowledge Hub
Practical guides and playbooks for WhatsApp automation, IVR, CRM, AI hiring, and performance marketing.
Telecom Architecture • 8 min
Asterisk processes a call by turning signalling from a device or provider into a channel, placing that channel into a dialplan context, executing ordered applications, and creating or joining additional channels when the call needs another party.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 8 min
FreeSWITCH and Asterisk are mature open-source communications engines, but a business should not choose between them from a generic feature checklist.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 9 min
A dialplan is the policy layer that decides what happens after a telephony engine receives a call. It can send a caller to an employee, an IVR, a queue, an announcement, a conference, or an outside carrier.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 10 min
FreeSWITCH SIP profiles and Asterisk PJSIP endpoints both help a telephony system communicate over SIP, but they are not equivalent objects.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 9 min
FreeSWITCH's Event Socket and Asterisk's AMI and ARI let external software observe or control telephony, but they divide responsibilities differently.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 10 min
A production IVR is not simply an audio file followed by keypad choices. It is a controlled call journey with a clear purpose, finite error handling, measurable outcomes, and a human fallback.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 10 min
A failed business call is easier to repair when troubleshooting follows the call path instead of guessing. In a FreeSWITCH system, registration, routing, and audio are related but separate layers.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Telecom Architecture • 10 min
Choosing between Asterisk, FreeSWITCH, and a custom communications architecture is not a contest between product names. It is a decision about operating model, call behavior, media requirements, integrations, failure tolerance, team capability, and lifecycle ownership.
2026-09-28 • MyLineHub, telecom architecture, business telephony
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Incoming Calls & IVR • 6 min
Businesses may use different numbers for different teams, campaigns or locations. This article explains how provider-supplied numbers can fit into a MYLO calling setup, subject to the actual telecom service.
2026-09-28 • MYLO, business numbers, DID
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